CASH BUY BACK
Items will be purchased at the Standard rate, with deductions applied to the prevailing gold rate.
EXCHANGE (AFTER 15 DAYS)
Items will be purchased at the Standard Buying Rate on the day of exchange. Stone Weight (if any), making charges, Taxes and any discounts given on the original invoice will be deducted. The exchange can be with jewellery from any Joyalukkas showroom globally.
SALES RETURN (WITHIN 15 DAYS)
Items can be exchanged with any jewellery in original purchase condition within 15 days from date of purchase. Only one exchange is permitted per invoice. Sales Return are allowed only in the respective region / country.
DIAMOND, POLKI, PRECIOUS AND PLATINUM JEWELLERY
SALES RETURN (WITHIN 30 DAYS)
Items can be exchanged for diamond, polki, precious, or platinum jewellery in original purchase condition within 30 days from the date of purchase. Sales Returns are allowed only in the respective region/country. Only one exchange is permitted per invoice.
The limitation of liability for Joyalukkas. regarding the use of their website essentially states that Joyalukkas and its associates are not responsible for any damage whether direct, indirect, incidental, or consequential that may arise from using their website. This includes but is not limited to issues like mistakes, data loss, viruses, delays, or performance failures. It applies regardless of the type of legal action and even if Joyalukkas has been warned about the possibility of such damages
EXCHANGE (AFTER 30 DAYS)
DIAMOND JEWELLERY
Items will be purchased at 100% of the prevailing diamond selling price, and the gold rate will be valued for exchange. Making charges, taxes, and any discounts given on the original invoice will be deducted.
PLATINUM JEWELLERY
Items will be purchased at 60% of invoice value. Taxes and any discounts given on the original invoice will be deducted.
POLKI JEWELLERY
Items will be purchased at 100% of the prevailing polki selling price, and the gold rate will be valued for exchange. Making charges, taxes, and any discounts given on the original invoice will be deducted.
PRECIOUS STONE JEWELLERY
Items will be purchased at 75% of the prevailing precious Stone (Ruby, Emerald, and Blue Sapphire) price, and the gold rate will be valued for exchange. Making charges, taxes, and any discounts given on the original invoice will be deducted.
CASH BUYBACK
DIAMOND JEWELLERY
Items will be purchased at 90% of the prevailing diamond selling price, and the gold cash purchase rate will be valued. Making charges and taxes will be deducted.
PLATINUM JEWELLERY
Items will be purchased at 50% of the invoice value. Taxes and any discounts given on the original invoice will be deducted.
POLKI JEWELLERY
Items will be purchased at 80% of the prevailing polki selling price, and the gold cash purchase rate will be valued. Making charges and taxes will be deducted.
PRECIOUS STONE JEWELLERY
Items will be purchased at 70% of the prevailing precious stone selling price, and the gold cash purchase rate will be valued. Making charges and taxes will be deducted.
GENERAL CONDITIONS
AMENDMENT RIGHTS
Joyalukkas Jewellery LLC reserves the right to amend, modify, upgrade, or discontinue any of the above terms and conditions. These changes will be applicable as soon as they occur, without prior notice or intimation.
CASH REFUND
No cash refunds are allowed for any advance payment mode or sales returns.
CUSTOMISED JEWELLERY
Sales return policies do not apply to custom-made, specially ordered, or altered products, and no cash refunds are permitted for this category. Any costs incurred will be adjusted against advance cancellation. For gold Jewellery, terms and conditions under Gold Jewellery – After 15 days” will apply to custom made items.
EXCHANGE EXCLUSION
The above sales return policy does not apply to the items under offers or special promotions, nor to colored stones, certified stones, loose stones, and pearl jewellery.
GIFTS ITEM ISSUED
Any gift issued at the time of purchase must be returned at the time of return or exchange, or the value of gift will be deducted accordingly.
JEWELLERY EXCHANGE
Exchange will be done on a net weight basis (i.e., excluding stones, dust, etc.). Items purchased cannot be returned under any circumstances.
ORIGINAL TAX INVOICE
The original tax invoice is mandatory for any sales return or exchange. For diamond jewellery, the original certificate is also required.
OTHER STONES
Birthstones, semi-precious stones, colored stones, pearls, zircon, and similar items do not have any exchange or buyback value.
PREVAILING SELLING PRICE
revailing selling price is defined as the gross price minus the discount percentage applied at the time of purchase.QC
TESTING
Exchange and upgrade of diamond jewellery require QC testing at our diamond lab to confirm its value and condition. The time required for testing will be communicated to customers.
SALES RETURN
sales return is not allowed if the tourist customer has validated the tax invoice/tax-free tag at the point of exit from the UAE.VAT, TAX & DUTIES All local taxes and duties (as applicable) shall be borne by the customer, including for exchanges.
Any disputes arising on the above shall be discussed and settled mutually between the parties and if failed to settle any disputes the same shall be referred to the respective laws and jurisdiction of the country.
